Unopened items can be returned for a full refund if they are returned to us within 14 days of delivery. You must pay for the returned shipping and handling charges. Sorry, opened items can not be returned. Please send us a photo of your item first before returning.
If you receive a damaged or defective item, please notify us immediately to our manager with proof of defects. Damaged/defective items must be returned to us. We will gladly replace the item and send to you after we receive the returned product.
Lost orders (60 days shipping guarantee) You can directly email or send 'contact form' to us regarding to lost orders. This is in case that the parcel may have been lost in transit ( or takes longer than 60 days since you place order ). We can track your order with registration number. Lost orders will be reshipped only once.
Usually the parcel will be shipped back to our office if it cannot be delivered. We will contact you through the email provided and resend the parcel only once without any charge.
All customers are welcome to email Save on Skincare regarding your orders. We will reply back to you within 24 hour
- Standard Non registered and Registered Mail shipping [ 60 Days Guaranteed delivery - International airmail parcel ] FREE SHIPPING!
- US & Canada : orders can be expected to arrive within 6 - 14 days (Metropolitan areas). (** for Non-metropolitan areas, delivery time is approximately 7 - 15 days)
- Europe and Oceania : orders can be expected to arrive within 6 - 12 days.
- Asia : orders can be expected to arrive within 7-14 days.
** In case of backorder we require 3-4 days for processing. *** All orders are with shipping guarantee of 60 Days. We will resend the package once if customers fail to receive the order within 60 days.
- Express Shipping
Thailand Post Express Mail Service (EMS) : Express orders can be expected to arrive within 3-4 business days ( world wide )
We appreciate the concern that many of our customers have expressed about the security of online transactions. Hence we offer the option of Direct Banks Transfer and Internet Bank Transfer through Xfers.
- For Direct Bank Transfer, you will have to transfer the amount to our bank account separately. At this point, we only accept payment from Singapore ONLY. Once payment made, please submit your transaction reference number and upload your proof of transfer to confirm the purchase. Orders will be shipped once all necessary documents are submitted.
- For Internet Bank Transfer, Xfers, an online bank transfer payment gateway for Singapore bank account, will handle all online transfer transaction. Xfers works with all major banks in Singapore. To ensure that all your banking information and transaction information are protected, Xfers will take all necessary security measures to protect your account information, and does not release information to any outside organizations, including us. Please see more details on security measures by Xfers on their website HERE.
Yes. To order by e-mail simply follow these steps:
- For each item you wish to order, provide the full name of the product and the listed price as it appears on our website.
- Let us know your name, address, phone number and email.
- Specify your preferred method of payment (either by xfers or direct bank transfer )
- Please send the above information to our manger or via contact us page.
- Our staff will reply within 24 hours to confirm your order details and payment instruction.
We offer two main methods of payment. Please see below
Direct Bank TransferSave on Skincare accepts direct bank transfer from all Singapore bank accounts. Once transferred, please provide us the reference number as well as upload the proof of payment. Items will be shipped once the payment is confirmed ONLY.
Internet Bank Transfer via XfersIn an effort to save unnecessary transaction costs and simplify things for you, we work with Xfers to bring you an online bank transfer option. Currently this option is available for all Singapore bank accounts. You can request a refund directly from Xfers in case of return or exchange.
** If you select to pay by check / money order. We will give you all information on how to make check or money order payment.
Simply browse our site or use our search engine to locate the product you wish to purchase. Please note that some items are restricted to premium members. ONLY. In that case, please sign in to your account prior to browsing our product listing. then:
- Add the item(s) you wish to order to the shopping cart by clicking the "Add to cart" text link or button.
- To order more than one quantity of the same item, enter the new quantity, then click the "Update" button..
- Click the "Shop more" button to add more items.
- When your shopping is complete, click the "CHECKOUT" button.
- If you are a new customer, you will need to create your account with us. Your information will be stored in our database for your next order.
- For the first-time customers, fill out the shipping information. Once finished, click the "CONTINUE" button to go to the next step.
- Select your payment method by 1. Direct Bank Transfer (You will need to upload proof of payment to confirm your order)