{"id":431,"date":"2013-12-12T16:44:43","date_gmt":"2013-12-12T16:44:43","guid":{"rendered":"http:\/\/some__________url.com\/goodstore\/?page_id=431"},"modified":"2016-05-10T06:34:31","modified_gmt":"2016-05-10T06:34:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/thepillntopicalcream.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n \n <\/i> Why don’t you accept credit card payment? <\/a>\n <\/h4>\n <\/div>\n
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\nWhile credit card payment is becoming very common for online transaction these days, we believe that the existence of credit card embodies the fact that first, we are losing\u00a0trust between\u00a0each other and secondly, as its name suggest, it's a buying on \"credit\" allowing us to purchase things that we cannot afford.\n\nDisagreeing with the above\u00a0two realization, we try to go credit card free in whichever business that we do. With a long tracked record of customer satisfaction, we believe, we have built enough of trust to prove. Meanwhile, we never agree on buying things that we cannot afford in the first place.\n\nThis website is then an exciting experiment for us in terms of handling\u00a0a credit card free transaction while holding on to our original philosophy.\n\nWe hope that this website is a way for us to share with you what we stand for and how we think business should be.\n\nIf you have any questions, feel free to contact us<\/a>! <\/div>\n <\/div>\n<\/div>\n
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\n \n <\/i> How do you ship my product? <\/a>\n <\/h4>\n <\/div>\n
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\nYour orders will be shipped with Thailand Post normal for free of charge. However, for registered mail, some fees may apply.\u00a0For Singapore, this will take\u00a0approximately 1-2 weeks.\u00a0Once shipped, you will receive a shipment confirmation email from us together with the proof of shipment.\nFeel free to contact us if you have not received the items within 3 weeks. Our staff will be glad to check for you. <\/div>\n <\/div>\n<\/div>\n
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\n \n <\/i> What is your return and exchange policy? <\/a>\n <\/h4>\n <\/div>\n
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Unopened items can be returned for a full refund if they are returned to us within 14 days of delivery. You must pay for the returned shipping and handling charges.\nSorry, opened items can not be returned. Please send us a photo of your item first before returning.<\/p>\n

If you receive a damaged or defective item, please notify us immediately to our manager<\/a>\u00a0with proof of defects.\u00a0Damaged\/defective items must be returned to us. We will gladly replace the item and send to you after we receive the returned product.<\/p>\n

Lost orders<\/b> (60 days shipping guarantee)\nYou can directly email or send 'contact form<\/a>' to us regarding to lost orders. This is in case that the parcel may have been lost in transit ( or takes longer than 60 days since you place order ). We can track your order with registration number. Lost orders will be reshipped only once.<\/p>\n

Undeliverable shipment\n<\/b><\/p>\n

Usually the parcel will be shipped back to our office if it cannot be delivered. We will contact you through the\u00a0email provided and resend the parcel only once without any charge.<\/p>\n

All customers are welcome to email Save on Skincare<\/strong>\u00a0regarding your orders. We will reply back to you within 24 hour<\/p> <\/div>\n <\/div>\n<\/div>\n

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\n \n <\/i> When can I expect my delivery? <\/a>\n <\/h4>\n <\/div>\n
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\nPlease see below for the expected time of delivery for two options<\/strong>\n